Privacy Policy
NuAura.Ai (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nuaura.ai, use our platform, or interact with our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you register, subscribe, or interact with our platform, we may collect:
Name, email address, phone number, company name
Login credentials (encrypted)
Billing and payment information (processed via third-party payment gateways)
b. Usage Data
We collect data on how you interact with NuAura, including:
IP address, browser type, device type
Pages visited, time spent, and navigation patterns
Access times and referring URLs
c. Customer Infrastructure Telemetry (if applicable)
As part of our observability and monitoring platform, we may ingest:
Logs, metrics, traces, and metadata
Cloud provider or infrastructure resource IDs
Application or system performance indicators
Note: We only collect telemetry data authorized and configured by the customer. We do not access your infrastructure without consent.
2. How We Use Your Information
We use the collected data to:
Provide, maintain, and improve our services
Enable core features like root cause analysis, simulation, and alerting
Respond to inquiries and support requests
Monitor and analyze usage to enhance performance and reliability
Send transactional messages and relevant updates (you may opt-out anytime)
Comply with legal obligations
3. Sharing & Disclosure
We do not sell your personal data. We may share data only with:
Service providers: Hosting, analytics, billing, and communications vendors
Third-party integrations you explicitly enable (e.g., cloud providers, observability tools)
Law enforcement or regulatory bodies as required by law
Business transfers: In case of merger, acquisition, or asset sale, data may be transferred
4. Data Retention
We retain personal and telemetry data only as long as necessary to:
Deliver services
Fulfill legal and contractual obligations
Resolve disputes and enforce policies
You may request deletion of your data anytime, subject to retention limits.
5. Security
We implement industry-standard safeguards including:
End-to-end encryption of sensitive data
Role-based access control (RBAC)
Secure APIs and monitoring
Regular security audits and compliance reviews
No system is 100% secure, but we take all reasonable steps to protect your information.
6. Your Rights
You have the right to:
Access, update, or delete your personal information
Request data portability
Withdraw consent where applicable
Lodge a complaint with a data protection authority
To exercise your rights, contact us at: contactus@nuaura.ai
7. Third-Party Services
Our website or platform may include links to external tools (e.g., analytics providers, payment processors). We are not responsible for the privacy practices of third-party websites or tools.
8. Children’s Privacy
NuAura.Ai is not intended for use by individuals under the age of 16. We do not knowingly collect data from children. If we learn we have collected data from a minor, we will delete it promptly.
9. International Users
If you are accessing NuAura.Ai from outside USA, please note that your data may be transferred, stored, and processed in USA or other jurisdictions where our systems or partners are located.
10. Updates to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “last updated” date and notify users as appropriate.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, reach us at: